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Return Policy
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Our

Return Policy

At DeliverMaps.com, our goal is to make sure you get the business chart or map you nee - quickly, reliably and at the best possible price. And, we are very proud to say that less than 2% or our products are returned for any reason.

For your convenience, we have established easy to use replacement and return policies:
Replacement Policy: When you don't get the map or business chart you need ...
Mistakes made by the DeliveryMaps.com Staff
First and foremost, we want you to get the product you need. If the people here at DeliveryMaps.com make a mistake, we will simply correct the error by replacing the product at no additional charge to you. And, we apologize for any inconvenience.
I ordered the wrong map!
If you find that you have ordered the wrong map, we can help. Call us to discuss what you want. Return the unwanted map in its original and re-sellable condition. We will apply the cost of the original product to the replacement, less any shipping & handling charges.

What you should do:
1. Call us within 2 days of receipt.
2. Get the Return Authorization Number (RAN) by completing the Return Request.
3. Return the product within 10 days of when the RAN was issued.
What DeliveryMaps.com WILL NOT DO:
What DeliveryMaps.com WILL NOT DO:
1. Accept and returns that are not pre-authorized or don't have a Return Authorization Number (RAN).
2. Issue a RAN after 2 days of receipts of product.
3. Issue a RAN without a completed and signed Return Request.
4. Accept any return after 10 days after the RAN was issued.
5. Accept any product not in its original and re-sellable condition.
Digital Maps
DeliveryMaps does NOT accept returns of Digital Maps.
Custom Maps
DeliveryMaps does NOT accept returns of Custom Products.
Damaged Goods
If you receive a product with visible damage, call us immediately. If the damage is discovered before delivery, refuse it immediately. A replacement will be expedited and shipped to you as soon as possible.

DeliveryMaps.com appreciates your assistance in processing any claim with the shipping carrier.
Return Authorization Number (RAN)
All returns must have a Return Authorization Number (RAN). Call your Client Service Representative. They will promptly process your request. Complete the Return Request and they will provide you with your RAN.

Any products returned without this number will not be accepted.
You may contact us at Sales@DeliveryMaps.com or 1.888.434.6277
Company Headquarters: 10 First Street Wellsboro, PA 16901
West Coast: 18005 Skypark Circle, Suite 54 J, Irvine, CA
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